Propeller Aero | Trust Center
Propeller Trust Center
Trust is our foundation. We bake security, privacy, and compliance into every workflow and organizational process.
See security controls

Compliance

SOC 2 Type 1

Propeller has received SOC 2 Type 1 certification.

SOC 2 Type 2

Propeller has received SOC 2 Type 2 certification.

GDPR

Propeller is fully GDPR compliant

Data Privacy Framework

Propeller is officially DPF certified

FAQs

All data submitted to and from the Propeller Platform is encrypted and transmitted securely over HTTPS using TLSv1.2 or higher, with a 128-bit cipher or higher, depending on the client. All internal transfers of data between Propeller services are similarly protected by encryption. Once submitted, all data is stored securely in AWS with access controls preventing unauthorized access. S3 buckets are configured to be private by default and access keys or pre-signed URLs are required to access the data. Similarly, databases are password protected and may be accessed from only whitelisted IP addresses. Access and permissions to alter or delete data is only delegated where necessary and based on the principle of least privilege. All data for processing or display is uploaded to an S3 bucket located in the Australian AWS region. From here the data is transferred, with encryption, to on-premises or AWS servers in Australia or Singapore for processing. These servers store this data, with encryption, until it is no longer required for processing. Any outputs resulting from processing are pushed to an S3 bucket in the AWS region closest to the customer, which may be in one of several sites across the globe. Available storage locations that can be used to store customer data include India, South Korea, Singapore, Australia, Japan, Canada, Germany, Ireland, England, France, South America and the United States of America. Propeller does not store any customer data in Russia or China. This is done to improve delivery performance when customers request the data. Scale tier customers can choose which data center their geospatial data is stored if they need to meet data sovereignty requirements. Metadata and other data entered into the platform are stored in RDS databases located in a US-based AWS region. All data is encrypted at rest, including in queues, databases, data volumes, and S3 using AES256 encryption. Encryption keys are created, managed, and secured using the AWS Key Management Service (KMS). We automatically rotate keys yearly.

Resources

Security white paper

Learn about the security measures we put in place to protect your data

Terms and Conditions

Privacy policy

SOC 3 Report - 2025

SOC 2 Type 2 Report - 2025

Consensus Assessments Initiative Questionnaire (CAIQ)

Penetration test report - 2025

Penetration test report - 2024

Penetration test report - 2022

Vulnerability and patch management policy

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Monitoring

Continuously monitored by Secureframe

Propeller employs the following security controls to ensure the safety and privacy of your data. Compliance with these controls is continuously monitored and displayed here.

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Subprocessors

Aircall

Cloud-based phone system

Data location: US

AskElephant

CRM workflow automation

Data location: US

Auth0

Identity & authentication provider

Data location: US

AWS

Cloud computing services

Data location: Global

Baseten

AI Services

Data location: US

Chargebee

Subscription billing software

Data location: US

Discourse

Community forum software

Data location: US

Gainsight

Customer Success platform

Data location: US

Google

AI & cloud services

Data location: Worldwide
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Stay updated on subprocessor changes

As we grow and expand our services, we may need to add or remove subprocessors. If you'd like to receive a notification when this list changes, you can subscribe using your business email address below.

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Subprocessor list last updated: 09 June 2026

Monitoring

Change Management

Configuration and Asset Management Policy
A Configuration and Asset Management Policy governs configurations for new sensitive systems
Software Change Testing
Software changes are tested prior to being deployed into production.
Secure Development Policy
A Secure Development Policy defines the requirements for secure software and system development and maintenance.
Production Data Use is Restricted
Production data is not used in the development and testing environments, unless required for debugging customer issues.
Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.

Availability

Testing the Business Continuity and Disaster Recovery Plan
The Business Continuity and Disaster Recovery Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Business Continuity and Disaster Recovery Plan based on the test results.
Uptime and Availability Monitoring
System tools monitors for uptime and availability based on predetermined criteria.
Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.

Organizational Management

Background Checks
Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws.
Code of Conduct
A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.
Internal Control Monitoring
A continuous monitoring solution monitors internal controls used in the achievement of service commitments and system requirements.
Performance Review Policy
A Performance Review Policy provides personnel context and transparency into their performance and career development processes.
Disciplinary Action
Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.
Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Internal Control Policy
An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.
Information Security Program Review
Management is responsible for the design, implementation, and management of the organization’s security policies and procedures. The policies and procedures are reviewed by management at least annually.
Independent Advisor
The board of directors or equivalent entity function includes senior management and external advisors, who are independent from the company's operations. An information security team has also been established to govern cybersecurity.

Confidentiality

Disposal of Customer Data
Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements.
Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.
Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.
Access to Customer Data is Restricted
Access to, erasure of, or destruction of customer data is restricted to personnel that need access based on the principle of least privilege.

Vulnerability Management

Third-Party Penetration Test
A 3rd party is engaged to conduct a network and application penetration test of the production environment at least annually. Critical and high-risk findings are tracked through resolution.
Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.

Incident Response

Incident Response Plan Testing
The Incident Response Plan is periodically tested via tabletop exercises or equivalents. When necessary, Management makes changes to the Incident Response Plan based on the test results.
Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.

Risk Assessment

Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.
Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.
Vendor Due Diligence Review
Vendor SOC 2 reports (or equivalent) are collected and reviewed on at least an annual basis.
Risk Register
A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy.
Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.

Network Security

Network Security Policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.

Access Security

Complex Passwords
Personnel are required to use strong, complex passwords and a second form of authentication to access sensitive systems, networks, and information
Administrative Access is Restricted
Administrative access to production infrastructure is restricted based on the principle of least privilege.
Encryption-at-Rest
Service data is encrypted-at-rest.
User Access Reviews
System owners conduct scheduled user access reviews of production servers, databases, and applications to validate internal user access is commensurate with job responsibilities.
Access to Product is Restricted
Non-console access to production infrastructure is restricted to users with a unique SSH key or access key
Least Privilege in Use
Users are provisioned access to systems based on principle of least privilege.
Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.
Asset Inventory
A list of system assets, components, and respective owners are maintained and reviewed at least annually
Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information
Removal of Access
Upon termination or when internal personnel no longer require access, system access is removed, as applicable.
Encryption-in-Transit
Service data transmitted over the internet is encrypted-in-transit.
Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.

Physical Security

Visitor Control
Production facilities require all visitors to formally sign-in, unless preauthorization for the visitor exists.
Physical Security Safeguards
Physical protections are in place to safeguard facilities, infrastructure, systems, and data from external and internal threats
Physical Security Policy
A Physical Security Policy that details physical security requirements for the company facilities is in place.
Physical Access Reviews
Processes are in place to periodically review physical access to ensure consistency with job responsibilities.
Physical Access Restrictions
Processes are in place to create, modify or remove physical access to facilities such as data centers, office spaces, and work areas based on the needs of such individual.

Communications

Description of Services
Descriptions of the company's services and systems are available to both internal personnel and external users.
Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.
Communication of Security Commitments
Security commitments and expectations are communicated to both internal personnel and external users via the company's website.